Gray Matters does not have a storefront, but take a look at our stockists to find a store near you. These stores may not carry all styles, so you’re welcome to reach out to Customer Service at email@example.com or +1 (929) 295-0303 (Mon-Fri 10am-6pm EST) and we can confirm if your favorite style is available at the store closest to you.
Gray Matters includes extra heel caps in every order, but if for some reason you did not receive, or you need an additional set, feel free to reach out to Customer Service at firstname.lastname@example.org or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for €8 (shipping included).
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE."
Click "INQUIRE" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked.
Please note: only full price items are available for restock.
For more information, please read carefully the OUT OF STOCK & PRE-ORDERS section of our Client Services page.
Gray Matters is pleased to accept international return requests within 14 calendar days from the order delivery date, however the customer will be responsible for all shipping fees incurred. At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and shipping back your return.
For more information, please read carefully the RETURNS/EXCHANGES section of our Client Services page.
Orders shipping to one of the following countries: (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price at checkout. Hence, your order will not be subject to any additional charges:
Orders shipping to one of the following countries: (Greenland, Iceland, Liechtenstein, Norway, Russia, Switzerland, Turkey) are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the Ship To country.
For more information, please read carefully the DUTIES/TAXES section of our Client Services page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our Account page to get started!
Please reference the SIZE GUIDE within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at email@example.com or +1 (929) 295-0303 and we will do our best to assist you.
Wholesale pricing is available to select retail partners with a minimum purchase. If you’re interested in selling Gray Matters at your store, contact firstname.lastname@example.org for more information.
Gray Matters does not offer price matches or adjustments. Sign up for our newsletter and thegrayroom.shop for announcements regarding sales and other promotional events.
Yes. Gift cards are available and they can be mailed as a physical card or a digital card via email.